Return & Refund Policy

At Ovelisva, your satisfaction matters to us. We want you to shop with confidence and enjoy every purchase. If something isn't right with your order, we're here to help.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened or used beauty, makeup, and skincare products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@ovelisva.com with your order number and clear photos of the issue.

We'll review your request and work to make things right.

How to Request a Return

To start a return, email support@ovelisva.com with your order number and reason for the return.

Please wait for return approval and instructions before sending any items back. Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we'll notify you of the refund status.

Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or payment provider may need additional time to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used beauty and skincare products

• Gift cards

• Final sale items

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: support@ovelisva.com

Website: https://ovelisva.com/

We're always happy to help!